Privacy Policy

This Privacy Policy describes how Kozan Digital Agency ("we," "us," "our") collects, uses, and protects your personal information when you visit our websites, use our platforms, consult with us, or engage with our services related to digital marketing, web development, e-commerce solutions, SEO, branding, and related professional services.

By accessing any Kozan Digital Agency service, platform, or website (collectively the "Services"), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to deliver and improve our Services:

1.1 Personal Information

You may voluntarily provide personal information such as:

• Full name
• Email address
• Phone number
• Company name and business information
• Project requirements and details
• Communications with us (e.g., emails, messages, call notes)

This may occur when you sign up for services, request consultations, subscribe to newsletters, submit project inquiries, or contact customer support.

1.2 Technical & Usage Data

We automatically collect data related to your interaction with our websites and tools, such as:

• Browser type and settings
• IP address
• Device information
• Pages visited and interaction timestamps
• Analytics and performance metrics
• Referral sources and search queries

We use cookies and similar technologies to collect this data in accordance with industry standards.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 To Provide and Improve Services

We use your personal information to:

• Deliver requested web development, e-commerce, SEO, digital marketing, and branding services
• Personalize your experience and tailor our services to your needs
• Respond to inquiries and support needs
• Manage projects and communicate about service delivery

2.2 Analytics and Optimization

We may analyze aggregated or anonymized data to:

• Understand trends and usage patterns
• Optimize website performance and user experience
• Improve our service offerings and marketing strategies

2.3 Communication

We may use your contact information to:

• Send updates about your projects or service status
• Share important notices, newsletters, or promotional content (with consent)
• Respond to questions or support requests
• Provide information about new services or industry insights

2.4 Legal Compliance

To comply with applicable laws, regulations, and industry standards, including data protection requirements such as GDPR, CCPA, or applicable local privacy laws in the US and internationally.

3. Cookies and Tracking Technologies

We may use cookies, pixel tags, and similar technologies to:

• Enhance website functionality
• Track user preferences
• Analyze site usage and performance
• Provide personalized content and advertising

You can set your browser to reject cookies, though this may impact service functionality and user experience.

4. Sharing and Disclosure

We may share your information:

• With trusted service providers who support our operations (e.g., analytics, hosting, payment processing, email services)
• With affiliates following consistent data protection practices
• If required by law or legal process
• To protect our rights or in connection with legal claims
• In connection with a business transfer, merger, or acquisition

We do not sell your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against loss, unauthorized access, misuse, or disclosure. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third‑Party Links

Our Services may contain links to external sites, including social media platforms, payment processors, and third-party tools. Kozan Digital Agency is not responsible for the privacy practices of third‑party websites. You should review their privacy policies separately before providing any personal information.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access or request copies of your personal information
• Correct or update inaccurate information
• Delete or restrict use of your data
• Opt out of promotional communications
• Object to certain processing activities
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us using the information provided in Section 10 below.

8. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Updates take effect immediately upon posting, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact: